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Journal of Pediatric Psychology 13(2) pp. 247-254, 1988
© 1988 Society of Pediatric Psychology

research-article

Children's Perceptions of Physicians and Medical Care: Two Measures

Lori Rifkin, Matthew H. Wolf, Catherine C. Lewis1 and Robert H. Pantell

California School of Professional Psychology, Department of Pediatrics, University of California San Francisco

1All correspondence should be addressed to Catherine C. Lewis, University of California, San Francisco, 400 Parnassus Avenue, A-204, Box 0314, San Francisco, California 94143

The development of two instruments to measure aspects of 6- to 14-year-old patients' perceptions of pediatric visits was described. The Child Satisfaction Questionnaire (CSQ) and the Physician Attribute Checklist (PAC) were given to 75 children immediately after their medical visits at an ambulatory pediatric clinic. Results suggested that the CSQ, a 19-item Likert Scale, is an easily administered and internally consistent instrument (alpha = .89). Negatively worded items included in the field trial of the CSQ were subsequently omitted because of poor comprehension by children under 12. This resulted in a 12-item scale with an alpha of .89. The PAC, a list of seven single-word descriptors, was moderately internally consistent (.70). The CSQ and PAC were correlated .53. With further development, these instruments could offer important and often overlooked information regarding children's responses to medical visits.

Key words: patient satisfaction; child health; attitude measures; pediatrics.


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